1. Order Placement
Browse our products, click ‘Add to Cart’, and proceed to checkout. Enter shipping details, select a payment method, and place your order.
Yes, you can add multiple items to your cart and place them as one order.
We try to consolidate items, but some may ship separately due to warehouse locations.
Once confirmed, orders can’t be edited. You may cancel before shipment and reorder.
Yes, your cart retains items, but availability is not guaranteed. Log in to save them.
No, but you can opt to be notified when it’s restocked.
Yes, you can enter a separate shipping address during checkout.
No, guest checkout is available, but having an account offers more convenience.
You will receive an order confirmation via email or SMS after successful payment.
Click ‘My Account’ on the website, then select ‘Register’ to sign up with your email.
You can track orders, save addresses, access your history, and get special offers.
The item is currently unavailable and cannot be purchased until restocked.
Prices may vary due to seller, location, or stock availability.
2. Shipping & Delivery Policies
It means we do not currently deliver to that area. Try a different address.
No, all taxes are included in the final price. Shipping charges are displayed at checkout.
Orders are packed securely and shipped via our logistics partners. You receive tracking info once dispatched.
No, AamaGhar operates exclusively online.
All items are securely packed to avoid damage during transit.
You’ll receive a tracking link via email and SMS, or check under My Account > Orders.
If items are from different sources, they may ship separately with individual tracking links.
Orders are shipped within 1–3 business days. Delivery times depend on location.
Typically 3–7 business days within the UK; international orders may take longer.
We ship across the UK and select international destinations.
Delivery charges depend on location, item weight, and total order value.
3. Payments
We accept major debit/credit cards, PayPal, Apple Pay, Google Pay, and bank transfers.
Yes, COD is available for select UK locations.
Yes, we use SSL encryption and trusted payment gateways like Stripe and PayPal.
It could be due to incorrect details, insufficient funds, or bank issues. Try another method or check with your bank.
Please check your spam folder. If not found, contact support with the transaction ID.
Refunds go to the original payment method within 5–7 working days after return approval.
4. Returns & Refunds
We offer a 15-day return policy on most items. Items must be unused and in original packaging.
Log in, go to ‘My Account > Orders’, and click ‘Request Return’ for the item.
Refunds are issued to the original payment method or bank account (for COD).
Yes, partial returns are allowed if the item meets our return conditions.
Raise a return request with photos for prompt resolution.
No direct exchange. Return the item and place a new order.
You’ll get an email and/or SMS once the refund is processed.
5. Product-Related Issues
Initiate a return request with clear images under ‘My Account > Orders’.
We’re sorry for the inconvenience. Request a return or replacement from your account.
Handmade products may have slight variations that reflect their uniqueness.
Click ‘Notify Me’ on the product page to receive restock alerts.
All products are sourced directly from verified artisans and suppliers.
6. My Account
No, but having an account gives you better order and return management.
Go to ‘My Account’ and click ‘Register’ to sign up.
Click ‘Forgot Password’ and follow the steps to reset it.
Yes, if enabled, social logins are supported.
Log in and navigate to ‘My Account > Account Details’ or ‘Addresses’.
Yes, you can manage multiple addresses in your account.
Yes, we use secure technology to protect your information.
Go to ‘My Account > Account Details’ to change it.
Change your password immediately and contact our support team.
Go to ‘Account Settings’ to request deletion directly.
All saved data, order history, and addresses will be permanently deleted.
7. Authenticity and Genuineness
Yes, we work with warehouses that meet hygiene and safety standards.
Manufacturer warranties apply if provided. Handmade goods may not carry warranties.
We use robust, tamper-proof packaging suited for each product type.
Each product is inspected, and suppliers are verified before listing.
8. Customer Support
Via live chat, contact form, or email at support@aamadhar.com.
Monday to Saturday, 9 AM to 6 PM (UK time).
Log in, go to ‘Orders’, and click ‘Raise an Issue’ or ‘Request Support’.
