We hope you love your purchase from Amaghar. However, if you change your mind or are not fully satisfied, we offer a simple and transparent returns process.
1. Change of Mind Returns
- You may return an item within 14 days of receiving your order.
- Items must be unused, undamaged, and in their original packaging, in a resaleable condition.
- Once approved, we will offer an exchange or refund in line with this policy.
2. Faulty or Damaged Items on Arrival
If your item arrives faulty or damaged:
- Please notify us as soon as possible after delivery.
- Contact us via our Online Form or by email.
- Provide clear photos of the item and packaging.
You will be entitled to a replacement, exchange, or full refund, depending on availability.
3. Incorrect Items Received
If you receive an item that differs from what you ordered:
- Please contact us promptly using our Online Form or by email.
- We will arrange the correct replacement or a refund.
4. Your Cancellation Rights
In line with UK consumer regulations:
- You have the right to cancel your order within 7 working days, starting from the day after you receive your items.
- We will confirm your cancellation request by email.
- You then have 14 days to return the items to us.
5. Refunds
- Once we receive and inspect your returned item, your refund will be processed.
- Refunds are issued to the original payment method.
- Please allow up to 10 working days for the refund to appear in your account.
6. Return Address
Please return items by post to:
Amaghar
3 The Mount
Acton
London
W3 9NW
United Kingdom
📧 Email: support@amaghar.com
7. Important Notes
- Returned items must be securely packaged to avoid damage during transit.
- We recommend using a tracked delivery service when returning items.
- Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.
